Question 1

How much is delivery?

Accepted Answer

Delivery is $2.99 for 1 item, and free on every order of 2 or more items — applied automatically. You always see the delivery cost before you pay.

Question 2

How fast will my order arrive?

Accepted Answer

Orders ship within 1 business day and usually arrive within 3–7 business days. Every order includes a tracking number.

Question 3

How do I track my order?

Accepted Answer

Use the Track Order page with your order number and the email you used at checkout. No account is needed.

Question 4

What is your return policy?

Accepted Answer

You have 30 days from delivery to request a return or refund. Damaged, defective or wrong items are replaced or refunded — just send us a photo. See the Returns & Refunds page for full details.

Question 5

How long do refunds take?

Accepted Answer

Once your return is received, refunds go back to your original payment method, usually within 3–5 business days.

Question 6

Is checkout secure?

Accepted Answer

Yes. Payments are processed by Stripe over an encrypted connection. We never see or store your full card number.

Question 7

Which payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, Discover, and Apple Pay or Google Pay where your device supports them.

Question 8

Do I need an account to order?

Accepted Answer

No. You can check out as a guest with just your email and delivery address. You can create an account after your purchase if you'd like.

Question 9

How do I contact TheMetaBrands?

Accepted Answer

Use the contact form or email us — we reply to every message, usually within one business day.

Frequently asked questions